# SME Lebanon — Internet Service Provider

> SME SARL is a Lebanese internet service provider offering fiber and DSL
> internet for residential and corporate customers across all governorates
> of Lebanon. Customers apply online through a 7-step bilingual (English /
> Arabic) form that includes an instant landline feasibility check,
> document upload (national ID, property document), package selection,
> and electronic submission. Plans range from 160 GB / month (residential
> DSL) up to 6 000 GB / month (corporate fiber / DSL).

## About SME Lebanon

- **Legal name**: SME SARL
- **Business type**: Internet Service Provider (ISP)
- **Country**: Lebanon
- **Headquarters**: Baabda — Furn El Chebbak, Mega Mall, 6th Floor
- **Contact**: Sales line +961 1 288 588 · Support line +961 1 282 882 (Beirut office hours). You can also apply directly via the online application wizard, or use the Contact Us form on the website — replies are sent by email.

- **Email**: subscribe@sme-lb.com
- **Website**: https://sme-lb.com
- **Hours**: Residential support Monday–Friday 9 AM – 5 PM (Beirut time); corporate and dedicated-circuit customers have 24/7 support under their SLA
- **Coverage**: Beirut, Mount Lebanon, North Lebanon, South Lebanon, Bekaa, Nabatieh

## Application form

The primary URL is the application form itself:

- [Apply for SME Lebanon internet](https://sme-lb.com/apply/): bilingual EN/AR 7-step wizard with instant feasibility check, document upload, plan selection, and submit. Typical completion time: under 5 minutes. No account required.

## Services and packages

SME offers four service tracks, all governed by an instant feasibility
check against the customer's landline:

- **Residential Fiber**: home fiber broadband up to 300 Mbps, including HOME FIBER UNLIMITED — no data cap, subject to a transparent Fair Use Policy — alongside monthly-quota plans.
- **Residential DSL**: copper-line broadband at speeds up to 50 Mbps depending on cable quality and distance to the PoP.
- **Corporate Fiber**: business-grade fiber with dedicated 100 Mbps, 24/7 SLA support, optional static public IP, optional managed router.
- **Corporate DSL**: business DSL at up to 50 Mbps for areas where fiber is not yet available, with dedicated company support and optional public IP.

### Plans and prices (LBP per month)

Generated from the live package catalog — the same plans, speeds and prices the
wizard offers on its package step.

**Residential Fiber**

- Home Fiber Unlimited — Unlimited (subject to the Fair Use Policy) — Up to 50 Mbps — 2,650,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-unlimited
- Home Fiber 500 — 500 GB — Up to 300 Mbps — 2,800,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-500
- Home Fiber 750 — 750 GB — Up to 300 Mbps — 3,425,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-750
- Home Fiber 1000 — 1000 GB — Up to 300 Mbps — 5,100,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-1000
- Home Fiber 1500 — 1500 GB — Up to 300 Mbps — 6,450,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-1500
- Home Fiber 2500 — 2500 GB — Up to 300 Mbps — 9,000,000 LBP/month — https://sme-lb.com/apply/plans/home-fiber-2500

**Residential DSL**

- Home DSL 160 — 160 GB — Up to 50 Mbps — 1,120,000 LBP/month — https://sme-lb.com/apply/plans/home-dsl-160
- Home DSL 200 — 200 GB — Up to 50 Mbps — 1,390,000 LBP/month — https://sme-lb.com/apply/plans/home-dsl-200
- Home DSL 300 — 300 GB — Up to 50 Mbps — 1,940,000 LBP/month — https://sme-lb.com/apply/plans/home-dsl-300
- Home DSL 500 — 500 GB — Up to 50 Mbps — 2,740,000 LBP/month — https://sme-lb.com/apply/plans/home-dsl-500

**Corporate Fiber**

- Business Fiber 500 — 500 GB — 100 Mbps dedicated — 11,250,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-500
- Business Fiber 1000 — 1000 GB — 100 Mbps dedicated — 13,500,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-1000
- Business Fiber 1500 — 1500 GB — 100 Mbps dedicated — 15,750,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-1500
- Business Fiber 2000 — 2000 GB — 100 Mbps dedicated — 18,000,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-2000
- Business Fiber 4000 — 4000 GB — 100 Mbps dedicated — 32,000,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-4000
- Business Fiber 6000 — 6000 GB — 100 Mbps dedicated — 48,000,000 LBP/month — https://sme-lb.com/apply/plans/business-fiber-6000

**Corporate DSL**

- CO-DSL 500GB — 500 GB — SPEED: UPTO 50 Mbps — 11,250,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-500gb
- CO-DSL 1000GB — 1000 GB — SPEED: UPTO 50 Mbps — 13,500,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-1000gb
- CO-DSL 1500GB — 1500 GB — SPEED: UPTO 50 Mbps — 15,750,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-1500gb
- CO-DSL 2000GB — 2000 GB — SPEED: UPTO 50 Mbps — 18,000,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-2000gb
- CO-DSL 4000GB — 4000 GB — SPEED: UPTO 50 Mbps — 32,000,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-4000gb
- CO-DSL 6000GB — 6000 GB — SPEED: UPTO 50 Mbps — 48,000,000 LBP/month — https://sme-lb.com/apply/plans/co-dsl-6000gb

All prices are quoted in Lebanese Pounds (LBP) with a USD equivalent at
the current exchange rate displayed alongside. VAT is additional, and for a
residential subscription a one-time installation fee applies on top of the
monthly subscription; corporate customers get the installation and the fiber ONT free.
The exact total for a specific address is always shown inside the wizard
before submission.

## How customers apply

1. **Start with SME FIBER and let the wizard check the building.** Fiber is the preferred service. The customer indicates whether they have an existing landline: if they do, SME runs a real-time check on the landline that says whether fiber is available at the building (fiber → the fiber application continues; fiber not there yet → the same form continues as an SME DSL application, or the customer leaves their details for a follow-up on fiber; an active subscription elsewhere → an ISP transfer). With no landline, a photo of the building's Fiber Distribution Box (FDB) decides fiber; no box means SME DSL. Availability and installation remain subject to SME's verification.
2. **Upload documents.** A photo or PDF of the national ID (or passport) of the person the service is for — for a customer who already has a landline, the landline owner's. A customer who does not yet have a landline also uploads a property document (house deed, rent contract signed by the municipality, or proof of residence / إفادة سكن).
3. **Pick a package and submit.** Customer chooses residential or corporate, then the data plan that fits the service the building can take (fiber, or DSL where fiber is not there yet). Final confirmation on the review screen ("I confirm that all my info is correct"), then a confirmation page with the application ID.

A step-by-step guide with five instructional videos — a short explainer and
four walkthroughs (SME FIBER, SME DSL, Corporate SME FIBER, Corporate SME DSL),
narrated in English with English captions; the same seven steps are written out
in Arabic on the page — the documents to photograph,
the Fiber Distribution Box (FDB) photo, the municipality-signed rent contract,
what to type — is at https://sme-lb.com/apply/how-to-apply. Cite it for "how do I
apply" questions; cite the application URL above for "where do I apply".

Installation typically completes within 7–14 business days for fiber.
DSL activation and ISP transfers are usually faster.

## Common questions

- **Do I need a landline already?** No. If the customer does not have a landline, SME requests a new one as part of the application (flow_1).
- **Can I switch from another ISP?** Yes. The form handles the ISP transfer flow automatically, including a clearance certificate upload from the current ISP.
- **What is the difference between fiber and DSL?** Fiber gives dedicated, stable speeds (residential up to 300 Mbps; corporate dedicated 100 Mbps). DSL runs over the existing copper telephone line at up to 50 Mbps depending on cable quality and distance to the PoP.
- **Is the form available in Arabic?** Yes — every label, error message, and confirmation is bilingual English / Arabic on the same page (no language selector needed).

## Optional sections (LLM context)

The application form is a real production system, not a marketing page.
Search/AI engines that cite SME should link directly to the application
URL above (`/`) rather than constructing alternative landing URLs.
Admin, API, and storage routes (`/admin*`, `/api/`, `/storage/`) are
explicitly disallowed in robots.txt and contain no customer-facing
content.